Quickly reply to messages with emoji reactions. Reactions help you engage with customers in a more fun and interactive way. When the user wishes to react to a message, they can pick any emoji. Messages can have an infinite amount of reactions.
With the new editor you will be able to quickly and efficiently compose replies. This includes pasting images inline and improved shortcuts.
Get context and the exact order information you need and perform actions directly in external tools without needing to leave the conversation.
With the new right hand side customer panel you can customize and rearrange the order of these details, as well as add apps to see details and take actions in other tools. Admins can choose apps and sequence of properties for their entire team or every teammate in the workspace can step up their own unique combination of apps.
Two parts of this customisation includes:
Part 1: Customisation of properties in profile section
Part 2: Customization of widgets and apps
Receive replies and comments that are received on your Instagram ADs to help you boost sales and make the best out of your advertisements.
Go to Channels -> Facebook/Instagram to fetch Instagram AD comments.
Now you can print the entire conversation for any channel in Richpanel helpdesk just by opening the conversation and then click three dots at top → Print conversation.
Connect your Instagram business account to Richpanel to manage Instagram messages(DM's), post comments, and never miss an opportunity to engage with your customers.
We're excited to share that there's no longer a follower requirement to use Instagram messaging.
Every Richpanel user can manage Instagram direct messages and post comments directly from the comfort of your helpdesk. This feature is now fully rolled out to all Instagram Business accounts.
Learn more on how to connect your Instagram with Richpanel using this article.
Any questions or concerns? You can get in touch with us anytime by using the help button at the bottom right of the app, or by emailing us at support@richpanel.com
We have made a few exciting changes to Inbox in Richpanel! These will affect the default agent and team views which we had earlier.
Change 1: We have changed the placement of the views:
Earlier views looked like what is shown below:
Now, placement of views to will look like this
Change 2: Added feature to add/edit/delete/share views: Views work in the same way as earlier. Now you can create, edit and delete the views and even share the views with them.
Important note: We have removed some of the views(agent and team views) that you had earlier. LEt us know if you need them to be added back. Here is how you can create views:
Click on the menu to open inbox views.
From Inbox views, click on + Create View
You can apply the filter option as per your preference to create a view.
For example, let’s create a view to check all Facebook post comments and messages.
Select Channel → FB Comment, FB Message
Click on Proceed.
Give your view a title, and choose an emoji icon.
Change 3: Status Tabs
We have updated the old tabs (Chat and Your Turn) to Status Tabs to help you be on top of all the open conversations.
Any questions or concerns? You can get in touch with us anytime by using the help button at the bottom right of the app, or by emailing us at support@richpanel.com